DemiGuide Terms of Service

Effective and last updated: November 2026

1. Who we are

DemiGuide is a product of My Record Locker ("we", "us"), sold as "DemiGuide by My Record Locker" at demiguide.com. The name on your card statement is ours.

These terms are an agreement between us and the business you represent ("you"). By placing an order or subscribing, you confirm you may bind that business. Questions about these terms: hello@demiguide.com.

2. What DemiGuide does

DemiGuide makes short guided demos of a web app:

• You give us your app's website address and pick what to show.
• Our recording service opens your app in an automated browser, creates its own test account with an invented identity and an @inbox.demiguide.com address, and walks through your app.
• An AI model (see the Privacy Policy, "Who helps us") reads your public pages and the screens it walks, drafts the steps of each demo, and repairs them when a step does not play.
• We publish the result as flat pictures with captions and short animated loops ("demigifs"), never as live copies of your app's code.

The output is automated. It can be incomplete, out of date or wrong, so please review it before you rely on it or show it to others.

3. Products and prices

• Each plan covers one verified domain or subdomain. One plan per domain.
• Re-recording an existing demo after your app changes is not a new demo and does not use your allowance.
• The Sample's demos stay with you after you subscribe and do not count against your plan.
• Prices are in US dollars and exclude taxes. Where we must collect sales tax or VAT, it is shown at checkout before you pay.
• If we change a plan's price, we email you at least 30 days before your renewal. The new price applies from that renewal, never in the middle of a paid year.

4. Ordering the Sample

1. You give your app's address, choose what to show, and give a work email at your app's domain.
2. You pay $19 through Stripe.
3. We email a one-click confirmation link to that work email. Nothing runs until you have both paid and confirmed.
4. We record and publish your wiki demo page and email you its link.

Every Sample ends in something useful: working demos, a confirmed finding that your app does not do what its pages promise, or a note that your security stopped our test account. If we need a person to finish your order, you will have it within 48 hours.

Agencies and consultants may order for a client's app when the client's site carries our verification tag. Write to hello@demiguide.com and we set it up with you.

5. Plans, renewals and cancellation

• Plans are billed yearly in advance and renew automatically for another year unless you cancel before the renewal date.
• Renewal reminder: we email you 30 days before each renewal, with the date and the price.
• Cancel any time before renewal, from Stripe's customer page linked in your portal or by writing to hello@demiguide.com. Your plan runs to the end of the paid year and is not renewed. Your demos then stop updating and your share links show a short "paused" page.
• Upgrade: takes effect at once. The unused part of your current plan is credited, the new plan starts a fresh year from the upgrade date, and you pay the difference.
• Extra demos: charged when added, prorated to your renewal date, then renewed with the plan.
• Downgrade: takes effect at renewal. Demos over the new limit pause; none are deleted, and they resume if you upgrade.

6. Fair use

Unlimited includes nightly updates for up to 1,000 demos. Beyond that, demos update weekly, or nightly with an add-on we agree with you. The other plans have no update limit beyond the number of demos they include.

7. Refunds

• Sample: if we deliver nothing (no demo page, no confirmed finding and no security note), we refund the $19 in full. Write to hello@demiguide.com.
• Plans: cancelling stops the next renewal; the current year is not refunded, except as section 13 says or where the law requires.

8. Your responsibilities

You confirm that:

• Authority. You own the app, or have the owner's permission, to let an automated browser create a test account in it, sign in, explore it and record it.
• Test data, not real people. The screens we record show only test or invented data. Do not point us at an environment that shows real customers', patients' or employees' personal data, and do not sign us in to an account that holds it. Our masking hides email addresses, phone numbers, codes and tokens, but it cannot recognise every name or street address.
• Your app's terms. Letting our test account sign up and walk your app does not break your own terms, your hosting provider's terms, or any contract you have with others.
• Sign-in handover. If your sign-in stops our test account, we may email your confirmed work email a link, valid for 10 minutes, to sign in once in a browser we host. Only a person authorised to use that account should do so, with a test account where possible.
• Accurate details. Your work email and billing details are yours and current.

9. Acceptable use

You may not use DemiGuide to:

• record an app you are not authorised to record, or anyone else's product without permission;
• get around a captcha, bot check, rate limit, single sign-on or other security control (our service stops at these by design);
• load, test or attack an app, or probe it for vulnerabilities beyond what a normal demo walk does;
• record or publish unlawful, infringing, deceptive or harmful content, or personal data you have no right to share;
• resell, sublicense or present DemiGuide as your own service, unless we agree in writing;
• copy, reverse engineer or scrape DemiGuide, or interfere with its operation.

We may pause an order, a demo or an account that breaks these rules, and we tell you why where we can.

10. Findings about your app

A demo walk sometimes shows that your app does not do what its pages promise, or that your security stopped our test account.

• We show you only confirmed findings: a step that failed the same way on a second, separate walk, with the screen as evidence. Failures caused by us are never shown as yours.
• A security note describes what stopped our test account (for example a captcha or single sign-on). It is not a vulnerability report.
• Findings are informational. DemiGuide is not a security audit, penetration test, accessibility audit or quality assurance service, and the absence of findings does not mean your app has no defects.
• Findings appear on your wiki demo page, which anyone with the share link can open (section 12). You can turn the link off at any time.

11. Who owns what

• Your app and its content stay yours. You let us access your app, record its screens, process them (including with our AI provider) and host and display the resulting demos, only to provide DemiGuide to you, for as long as we keep the recordings (Privacy Policy, "How long we keep it").
• Your demos. You may use, share and embed the demos, demigifs and captions made of your app, for your own business. Copies you have downloaded remain yours to use after a plan ends.
• DemiGuide (the service, player, page designs, wiki demo page layout, sample dashboard, templates, and what we learn about walking apps in general) stays ours. The wiki demo page is DemiGuide-branded; only the playlist shows your app.
• Your edits (captions, titles, order, trims) are yours. We keep them as a layer re-applied to each new recording.
• Feedback you send us may be used freely.
• References. We name you as a customer or show your demos as examples only with your written permission.

12. Share links and the sign-in link

• Share link. Your wiki demo page has an unlisted link that anyone who has it can open; it is meant to be forwarded. It is kept out of search engines, shows invented data, and you can replace it or turn it off at any time from the progress page or portal. Anyone you forward it to can see everything on the page.
• Sign-in handover link. A different link, sent only to your confirmed work email, valid for 10 minutes, and usable only in the browser that opened it. Do not forward it.

13. Availability and changes

We work to keep DemiGuide available but do not promise uninterrupted service, and there is no service level agreement. Recording depends on your app being reachable and working; if your app changes, demos may need re-recording, which we do as part of your plan. We may change or improve features. If a change materially reduces what your paid plan includes, we tell you, and you may cancel and receive a pro rata refund of the unused part of your year.

14. Warranty disclaimer

DemiGuide is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that demos or findings are complete, accurate or error-free, or that the AI model's output is correct.

15. Limitation of liability

To the extent the law allows:

• Our total liability for all claims about DemiGuide is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
• Neither of us is liable for indirect, incidental, special or consequential damages, lost profits or lost data.

These limits do not apply to fraud, gross negligence, wilful misconduct, or anything else the law does not allow to be limited.

16. Indemnity

You will defend and compensate us against third-party claims arising from your app or its content, from our recording an app you were not authorised to have recorded, or from real personal data you let us record. We will defend and compensate you against third-party claims that DemiGuide itself (not your content) infringes their intellectual property.

17. Suspension and termination

We may suspend or end your access for non-payment, a breach of these terms, or a legal or security risk, with notice where we can. You may stop at any time (section 5). Sections 7, 10, 11, 14, 15, 16 and 18 continue after termination.

18. General

• Governing law and courts: the laws of the State of Delaware govern these terms, and the state and federal courts in Delaware decide disputes. Either of us may use a small-claims court instead.
• Changes to these terms: we post the new version here with its date and, for paid plans, email you at least 30 days before it applies. If you do not agree, you may cancel before then.
• Notices to us: hello@demiguide.com. To you: your confirmed work email.
• Data protection: the Privacy Policy describes how we handle personal data. Business customers who need a data processing addendum can ask for one at hello@demiguide.com.
• Export and sanctions: you may not use DemiGuide where United States export or sanctions law forbids it.
• Everything else: these terms and the Privacy Policy are our whole agreement about DemiGuide. If a part is unenforceable, the rest still applies. Neither of us may transfer this agreement without the other's consent, except to a buyer of the business. Not enforcing a term is not a waiver of it. Neither of us is responsible for delays caused by events outside reasonable control.